Terms and Conditions
Coach Pack and Live Course Quality Guarantee
In the event of failure of an examinee to pass his/her intended examination after completion of any live-lecture course offered by Northwestern Medical Review (NMR); s/he will be allowed to audit lecture components of any available similar course (plan) within 8 months at no cost. *
Students will continue to receive support until they pass their primary exams. Please note that the quality guarantee does not apply to hourly tutorial services and one-subject clerkship exam support services.
* An application/concession fee of up to $80 may be applicable for certain review sites.
Live Course Refunds and Penalties
Enrollees who officially cancel their courses after their enrollment and up to 10 days prior to their first scheduled meeting will be issued a refund minus $80 administrative fee. Those who cancel until 72 hours prior to the first scheduled meeting will be issued a refund minus 30% of their tuition. No refund will be disbursed after 72 hours prior to the first scheduled meeting.
Note: customer may cancel their course and receive a refund minus $80 administrative fee within the first 24 hours after enrollment but prior to the customer’s initial receipt of login details and books shipment. After the initial 24 hours, rules stated prior will apply.
For courses that are purchased at discounted or promotional rates all the above rules are applicable plus a surcharge that is equal to current standard tuition minus discounted promotional tuition paid by the enrollee.
Enrollment with Partial Payment
The cancellation fee for individuals that have enrolled with a partial payment toward any live course is equal to 15% of their total course fee.
Rules Applicable to Study Materials, Question Bank Services and Late Fees
Please note that once study materials are shipped and/or distributed or online service access codes are forwarded to the clients their respective costs are non-refundable. Also note that late fees are not considered as part of the tuition.
Enrollees who are unable to attend their intended courses may transfer to another available section with conditional waiver of their cancellation fee. However, if they withdraw from the second course, they will be charged a cumulative fee reflecting the total number of incurred cancellations.
Members of groups who are unable to attend their designated courses may elect to transfer their seats together with their materials to another colleague or friend with $50 transfer fee.
Study Materials and CBT Usage
Please note that once study materials are distributed and/or shipped or web-based CBT/question Bank access code is forwarded their respective costs are non-refundable.
International Students Requiring Invitation Letters
Please note that there is a $150 charge for cancelling classes up to 21 days prior to the start of the live lecture. No refund is available thereafter.
Cancellation of Under-Enrolled Live Reviews
Northwestern Medical Review reserves the right to cancel under-enrolled sections. If a section is cancelled, registrants will receive a full refund. Alternatively, they will be given the option to transfer to any available future section. Please be advised that the cost of study materials and online services is non-refundable.
Videotaping or Audiotaping Prohibition
Northwestern Medical Review under no circumstance allows videotaping or audiotaping of any of the live course segments. Any unauthorized copying or taping of the lectures may cause the immediate dismissal of the violator from the meetings in additions to all applicable fines as prescribed by law.
Please note that a small fraction of the course (less than 5%) doesn’t include hard-copies and is only available with PDFs. This is due to the fact that we want all of our students to have access to our newest videos as soon as possible, and it takes extra time to create the hard-copy workbook materials.
Agreement Applicable to Use of Online Services
The entirety of Northwestern Medical Review (NMR) materials available at northwesternmedicalreview.com, including the question bank, videos, and text materials are solely intended for personal use by authorized users. By purchasing any NMR-related web-based product the user agrees that s/he has read, understands, agrees to and accepts the conditions set forth hereafter.
Northwestern Medical Review, in return for fees collected from the online subscriber, purchaser or user, grants him/her a limited time, non-exclusive license, to use and access the content and information available at select domains within the NMR website.
Cancellation Policy for Testbuster Services
Within the first 24 hours after purchase but prior to the customer’s initial receipt of login details, the customers may cancel their orders for a 100% refund if they inform NMR of their intent via email at firstname.lastname@example.org. After the initial receipt of login details and within 72 hours of the initial purchase, the customer may request a cancellation for a refund minus a 60% cancellation fee. After 72 hours from the initial purchase, the total fee is strictly non-refundable.
Note that the initiation of the online service(s) is occurs upon delivery of the access codes via email to the recipients. Also note that online services will not be initiated within the first 24 hours after purchase of the services.
Cancellation Policy for Coach Pack Services
You may cancel your enrollment within 24 hours for a full refund. Thereafter, refunds are distributed per the following criteria:Within the first 48 hours an $80 cancellation fee is applicable. Within the first 4 days, an additional $250 set-up fee that includes pre-program evaluation, questionnaire analysis, diagnostic pretesting, and original program design is nonrefundable. Thereafter, and for the next 10 days (thus within 14 days of initial enrollment), 5% of the remaining total fee will be deducted daily. After that (14 days after enrollment), no refund is available. Please note that once textbooks have been shipped and received, their $150 cost is nonrefundable as well.
- Mini-Coach Pack Cancellation Policy: No refund is available 24 hours after the first scheduled meeting. The cost of pre-program planning and evaluation, and hard-copy study materials, are non-refundable.
Interruption of Access to the Online Services
Northwestern Medical Review makes all reasonable efforts to provide high quality uninterrupted online services to the subscriber. However, Northwestern Medical Review will not accept any responsibility for the interruption of services or the quality of sound and video that stems from internet connection or equipment issues used by the subscriber to access the online services. As such, by purchasing the online services the subscriber unconditionally accepts the Northwestern Medical Review online services as they receive them.
The user and subscriber by the virtue of their subscription automatically agree their understanding of the following: (1) They will not under any conditions share their user names, IDs or passwords with any third party; (2) They will solely use the services, including the contents of materials, for their personal and private use and absolutely refrain from using them in public or commercial settings, or selling them to or sharing them with a third party; (3) They will neither personally nor through another party copy, capture, download, or save any information and/or content materials that are made available to them via the Northwestern Medical Review online courses other than those that are explicitly allowed by the Northwestern Medical Review team; and (4) They will under no circumstances reproduce, modify, adapt, or reverse-engineer any of the online programs or materials found on any part of the Northwestern Medical Review website.
All materials and course contents offered by Northwestern Medical Review are carefully reviewed for correctness, and revisions are made on regular basis to insure current, up-to-date and correct information. The authors, publishers and Northwestern Medical Review, however, do not make any guarantees or provide any warranties, expressed or implied, regarding the accuracy, reliability, completeness, errors or omissions with regard to information included in the study books and live or online courses.
COMx™ is trademarked by Northwestern Medical Review.
Updating the Policies
Northwestern Medical Review constantly thrives to insure fairness of its policies by making occasional modifications or amendments to the established policies without notifying the current clients. As such, all matters of concern would be settled by reference to the most recent policies posted on the Northwestern Medical Review website.